I was featured in a Press Release for Avaya’s new version of IP Office 3.2. I really enjoy working with the IP Office and think it is a great solution for SMB customers. It offers the flexibility to use Digital phones, IP based phones, or a combination of them. It also has great features like the new Mobile Twinning and the conferencing system. The free sofware updates top it off, although some new features are license-based, but that means you don’t pay for features you don’t use.

Here is a quote from the release: Small and Medium Businesses Worldwide Improve Operations with Intelligent Communications from Avaya

Companies Use IP Office to Improve Operations and Customer Service

For Cascadia Capital, Avaya IP Office is an important tool for keeping the company’s highly skilled investment bankers connected to clients, colleagues and critical company information.

“The new mobile twinning feature of IP Office 3.2 is extremely important to us,” said Christopher Bettin, director of information technology for Cascadia Capital. “That means we can give our clients one number to reach our investment bankers; whether they are in the office or visiting a client. The new management capabilities also allow us to deploy new policies and features to groups of users.”

By integrating IP Office with the company’s Microsoft Exchange email application, investment bankers at Cascadia are able to use their Blackberry handheld wireless devices to access Avaya voicemail from a single, integrated email and voicemail inbox.

Bettin said the built-in conferencing features of Avaya IP Office are also heavily utilized by the Cascadia team.

“Meeting with clients is a huge part of our business,” he said. “IP Office makes it simple for them to quickly establish a meeting and collaborate. In addition, we’ve saved enough money by eliminating outside conferencing services to pay for the Avaya system within 18 months.”