ExtraEight

Improving Online Banking

02.07.06

Online banking isn’t new, and has been improving over the last few years. You can even check your statements from a year ago via your banking website. Then you have Microsoft Money or Intuit’s Quicken to aggregate your financial statements into an easy to read dashboard. It is extremely similar to how RSS aggregators work. I have my main accounts with Washington Mutual, and they have done a great job utilizing technology and providing me with the simple information that I need. Here is a quick list of cool things I love about WAMU.

  • Online statements, and summaries
  • Images of checks online! (front, back, zoom, etc.)
  • Email updates and alerts
  • Online bill paying
  • Transfer money between accounts
  • Temporary credit cards for online purchases

My improvement list:

  • Three factor authentication (PIN + fingerprint + card)
  • SMS verification or authorization of a transacation immediately
  • Vendor (utilities) request money, and you authorize (pay) with a click.
  • All ATMs fee free like WAMU (not so much technology)
  • Integrate “points” from credit cards into Microsoft Money
  • Account cards to give people to authorize a deposit into your account online

The two themes from my list are, 1) I think they need to make online banking a bit more secure and 2) they need to push more information to the user instead of waiting for them to initialize something. With these changes, we could start to see the paper check go away completely! Each year I send dozens of checks away in the mail, and then wait for them to hit my account. I totally prefer the instant “Visa check card” log so I can track my transactions without delay, and I think these improvements would further my love for Washington Mutual.

2 comments so far

I use NetBank for my primary bank, and while they could improve a lot, they do some things really well. For example, because there are no branches and not many ATMs, all I have to do to deposit a check is go to a UPS store, put the check in an envelope, and the money appears in my account within 48 hours. I assume NetBank pays UPS for the next day delivery service. I can also get my account balances and other information via SMS.

In general, I think technology adoption within the banking industry is doomed to move slowly because of banks’ desire to over-build everything (from a security standpoint) and because of consumers’ concerns (read: ignorance) about their financial data flying around the internet.

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